3 words for Steve and his company, HONEST and AMAZING!!!!!! Our old air conditioner finally gave out during the heat wave of July 2013 amid 93 degree temperatures. I called two A/C companies for repair and replacement quotes only to find out that my least expensive option would be $3500-4,000 for a replacement. To top things off we were closing on a new house and selling our existing home within a week of when our A/C unit went out. After feeling defeated I called Smith Brothers. The young lady I spoke with on the phone understood my urgency and sent Steve out to look at the A/C unit and give us a replacement quote that very same day! Much to my surprise Steve was not just “another sales guy”, rather he was the owner of the company! The Employees at this company are not paid on commission and really do right by the customer. Steve was not only able to squeeze us into the schedule for a quick replacement, but Smith Brothers saved us over $1,000 on our new unit! My wife and I cannot thank you all enough for the awesome job your company did for us. You will be doing any work we need in the future! A++++++
K.George
Columbus, IN
I called 3 heating and air contractors and Smith Brothers was the only company that didn’t try to sell me a new unit. I only needed a $200 part.
Thank you for not taking advantage of me!
Matt
Bloomington, IN
My husband was home and said they were very professional, knew what they were doing and made some really good recommendations. We would highly recommend them to anyone looking to have their furnace or AC serviced. It went great. Above our expectations. Would highly recommend them.
L.Henry
Columbus, IN
Steve was perfectly on time for the appointment and presented himself very well. He conducted the inspection of the units and when he encountered something he thought I should be aware of he stopped and explained what I needed to know. Steve also answered all of my questions in what I thought was a very honest and professional way. Because he took the time to inform me along the way I was comfortable with the reason that additional work was needed. When asked for his opinion/recommendation he was great with giving me the options and then what he thought was best and why. I never felt like he was selling, just informing me. I don’t know enough about my home mechanicals to be dangerous, but I am sure I have a company I trust now. I have had my AC units inspected and cleaned by a number of other companies over the years as well as a friend who is in the industry. But never has anyone opened up the outdoor unit and cleaned and inspected it as Steve did…I didn’t even know you were to do anything more than hose the thing down. Per my comments, no other company has inspired loyalty, so I have not been loyal to one. That changed today – I signed a service agreement and will have them out again for furnace clean and check when the weather turns. It often turns on the company representative who spends time with you and Steve was OUTSTANDING!
L.Foist
Columbus, IN
